We are seeking an experienced helpdesk or service desk coordinator based in YATE, Bristol.

Iniotially 6 month temporray role to start immediately.

Work from home 1 day a week, 4 days in office.

The role of Service Coordinator will be to join a small, friendly team to provide exceptional levels of customer service to key existing customers.

• You will handle a variety of telephone and email queries including emergency callouts.
• Coordinate essential equipment deliveries and emergency orders.
• Be the primary contact between customers and internal teams.
• Help manage an online helpdesk, where customers can log various types of enquiries and requests.
• Accurately record key activities.

The ideal Service Coordinator will have:

• Excellent communication skills and a confident telephone manner.
• A positive attitude towards solving a variety of complex queries in a fast-paced role.
• Able to conduct inline client meetings (training and assistance provided)
• Previous solid 2+ years in a similar role within a call centre or similar office environment

IT literacy, in particular with Excel and Outlook. Experience working with Sap would be an advantage.

Please apply today... We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit https://www.markssattin.co.uk/privacy and https://uk.grafton-recruitment.com/en/privacy-policy-1 for our privacy policy.